*WE WILL BE CLOSED 10/29-11/2 WHILE WE ATTEND THE ORIGINAL TERLINGUA INTERNATIONAL CCO. ORDERS PLACED AFTER 12 PM CST ON FRIDAY 10/26 WILL BE FILLED WHEN WE REOPEN ON 11/5. THERE WILL BE A DELAY!*
We take pride in our fresh spices - none of our ground chili peppers, chili powder blends and spices (garlic, cumin, onion, etc) are pre-packaged. What does that mean? It means everything is kept in a temperature controlled environment and are packaged as ordered. We feel strongly about the quality of the products we sell and for that reason, we refuse to "Amazon" our process and pre-bag spices in order to grab them from a shelf, throw them in a box and ship them. Due to the volume of orders I am currently receiving, orders are processed within 3-5 business days (business days are Monday through Friday 9 am - 4 pm CST) and then shipped via Priority Mail (2-3 days shipping time). Express Shipping applies to the shipping method only - it does not mean that an order is placed ahead of others. We understand that if you are paying that kind of money for shipping, then you need your spices ASAP. Help us out by letting us know you've placed an order with Express Shipping so that we can make sure we get it filled and shipped as soon as possible. It's also helpful if you can let us know if you're expecting your spices by a certain date. During our busy season and the holidays orders may take longer to fill and ship! We want you to be happy not only with the products we sell, but our service as well. Communicating with us ensures that and makes for happy customers! We know you can order spices from other online businesses or go to the store and purchase them. By purchasing spices from Mild Bill's, you are supporting a family owned business and that means a lot to us!
We know how easy it is to put in the wrong address by mistake when placing an order. Please let us know as soon as possible so that we can make the correction and ship it to the correct address. Should an order be shipped to an incorrect address through no fault of our own (address supplied at the time of order was entered incorrectly), you have the following options:
Ask that the original order be refunded (less the cost of shipping). A refund will only be processed if the package is returned to us unopened by the carrier.
Ask that the original order be refunded (less the cost of shipping) and place a new order with the correct information. The refund will be processed upon return of the original unopened shipment.
Wait for the item to be returned to us and contact us with credit card info to cover the cost of reshipping the item to you at a valid address.
We do not issue refunds for orders that are not delivered through no fault of our own. If a carrier leaves a notice that an item is scheduled to be re-delivered when you are home or your business is open, or that you can pick up the item at a designated locations (post office, UPS store, etc) and the item is not picked up, we are unable to issue a refund.
If an order is marked as delivered and you do not have it, please contact your post office. While we make every effort to make sure our customers receive their orders, we cannot issue refunds for orders marked as delivered to the address provided to us when the order was placed.
If we ship an order to the wrong address, we will re-ship at no cost to the customer and in many cases will expedite the shipping to alleviate any inconvenience that may be caused by our mistake.
If you are unhappy with the service or products you've received, please contact us! We will work towards a solution that benefits both parties. Due to FDA regulations, we are unable to take products back once they've shipped. If you've received the wrong product, keep it and contact us so that we can send the correct item to you. You will receive a tracking # when your order is shipped. Should you not receive your order in the amount of time you think it should take to arrive, contact your local post office and give them your tracking #. Often they are holding the package due to mailbox constraints, unsecure locations, etc. If that doesn't solve the problem, please call us. If your order is shipped and marked delivered by the USPS, but you didn't receive your spices, please contact us so that we can work together to get a new order shipped to you. Mild Bill's assumes no responsibility for orders once they have left our possession. While we have faith in the USPS, UPS and FedEx, we DO NOT guarantee their services.