***USPS and UPS continue to struggle to deliver packages in a timely manner. We are also experiencing delays receiving inventory which affects our ability to fill orders in a timely manner. The time has passed to get orders in for the Super Bowl. Orders placed after last Wednesday will probably not arrive in time for the Super Bowl between our processing timeframe and the shipping speeds (or lack thereof) that we are experiencing right now. If you need spices for an event or cook off, order ahead of time and choose Priority Mail or UPS Ground if you're in Texas (it's typically one to two days). If you don't need your spices in a timely manner, go with the USPS Ground Advantage shipping option. It's cheap and slow. It's not what you want to choose if you are ordering for a cook off coming up. The post office is nobody's friend right now. I've seen them drop the ball too many times in the past month and UPS isn't much better. I don't know why there are so many delays, but choosing a better shipping option and ordering early is your best defense against not receiving your order in a timely manner! As always, contact the shop if you have questions or concerns.***
Our individual spices are not prepackaged! Spices are kept in a temperature controlled environment and are packaged to order. This is why our spices are the freshest - and the best! Because we package each order as it comes in, orders will ship within 4 business days via your selected shipping method. Our business hours are 10am - 4pm CST Monday through Friday. August - February is our busy season. During this time it may take longer for orders to be processed and shipped. If you haven’t received a shipping notification after 4 days, please contact the shop. If you need an an order by a certain date, feel free to include that info in your order. Please note: Express Shipping is not the same as Express Processing. Should you need your order to go out the same day it is placed, please contact me immediately! The volume of orders, holidays, and vacation schedules can affect this timeframe. If there is going to be a delay in processing your order within 4 business days I will contact you ASAP. Please make sure your contact info is correct so that I can get in touch with you.
If you'd like to pick up your order, you can place the order via the website and the shipping will be refunded to you. Please call us at 469.732.1284 and let us know you've placed an order for pick up. I do not do same day pick ups. NO EXCEPTIONS!! Please allow 3-4 business days for processing. We will contact you as soon as your order is ready. Keep it Spicy!